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EXCHANGE / RETURN GUIDE
  • All products are shipped with EMS.
  • Free shipping applies to orders of $200 or more. For the less, the shipping fee is $50.
  • International customers are responsible for any additional customs/duties fees that may occur depending on location.
  • Delivery to Japan and South Korea will not be available for orders made on our English website.
  • After payment confirmation, it will take 10-14 business days (for in-stock items) for delivery. (Please understand that the shipping schedule may be delayed in case of customs issues, etc.)
  • EMS tracking information will be available in 2-3 days after dispatch.
  • Once your shipment has been processed, you will receive a shipping confirmation email.
  • If the customer refuses to receive the parcel, the products will be returned to Korea and not shipped back. All related costs (return shipping, etc.) will be deducted from the refund.
EXCHANGE / RETURN ADDRESS
  • CJ LOGISTICS, Seongsu-1ga, Seongsu-dong ,Seoul
  • Return Address: B208, 99, Seongsuil-ro, Seongdong-gu, Seoul, Republic of Korea (Postal Code: 04790)
  • A/S via www.osoi.co.kr | CS : Please contact +82(0)2-6211-9481 or osoi_cs@portdsgn.com
All products are registered with design and trademark rights, sub-materials such as frames and hinges are patent-pending.
There will be strong legal action if you reproduce images without permission and steal or infringe designs and patents.

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